Grievance redressal

If something has gone wrong, tell us and we will fix it.

Draft for compliance review. Final wording will be confirmed with our lending partner before launch.

1. Contact our support team

Email [email protected], or call or WhatsApp To be announced. We aim to reply within one working day.

2. Escalate to our grievance officer

Name: To be appointed
Email: [email protected]
Phone: To be announced

We resolve every complaint within 30 days.

3. Escalate to the RBI

If your complaint is not resolved within 30 days, or you are not satisfied with our reply, you can complain to the RBI under the Reserve Bank - Integrated Ombudsman Scheme at cms.rbi.org.in.